New research suggests that furniture suppliers aren’t as forthcoming about new mandatory information rules that warn customers as they should be.
The ACCC and state and territory consumer protection agencies examined over 3,000 furniture products at more than 160 businesses.
Of those businesses, 90 per cent were non-compliant with the mandatory toppling furniture information standard in relation to one or more of their products and more than half were non-compliant in relation to all products examined.
“We undertook surveillance, in partnership with state and territory consumer protection agencies, which included visiting stores around the country and online, to raise awareness of the importance of compliance with the new mandatory information standard,” ACCC deputy chair Catriona Lowe says.
“We are concerned about the low levels of compliance. It is critical that businesses include warnings and safety information on toppling furniture.”
Toppling furniture has killed at least 28 people in Australia since 2000 and causes nearly 20 injuries every week. The mandatory information standard, which came into effect on 4 May 2025, aims to reduce accidents and deaths due to furniture tipping over.
It requires toppling furniture safety warnings to be provided to consumers online and in-store at point of sale, on products purchased by consumers, and in instructions that accompany products.
“Unsecured furniture items like bookcases and cabinets can unexpectedly tip over causing severe injury or death. It can happen when a child climbs or pulls on open drawers or when an elderly person uses furniture for support. Young children and older Australians are at greatest risk of injury.”
Only 10 per cent of businesses were assessed as fully compliant with the mandatory information standard requirements.
“The ACCC expects suppliers to take all reasonable steps to comply with the standard, to reduce the risk of death and injury associated with toppling furniture,” she adds.
The Australian Furniture Association (AFA) and the Australian Furnishing Industry Stewardship Council (AFISC) have combined their efforts to support members and the wider community in meeting the ACCC’s mandatory toppling furniture information standard by providing industry led action to protect customers, brands and businesses.
“As part of our commitment to supporting the industry and promoting safety across the furnishing sector, the AFA and AFISC provided clear guidance, awareness campaigns and compliant labelling solutions well before the mandatory requirements came into effect in May 2025,” says group CEO, Patrizia Torelli.
“Our members have access to fully compliant permanent labels and swing tags that meet the ACCC’s design, durability and information standards, making it simple to demonstrate compliance and consumer care.”
Penalties for non-compliance can reach $50 million for corporations and $2.5 million for individuals under the Australian Consumer Law.
Image: iStock – Helin Loik-Tomson
