Robins Kitchen has beaten House and King of Knives to be named the winner of Canstar Blue’s kitchen retailer customer satisfaction survey for 2013.
The fast growing kitchenware chain also received top marks in value for money, service, store layout, range available and returns policy.
“It’s great to get to the top but a much greater challenge to stay at the top and we are looking forward to the challenge,” says Henry Lee, general manager Robins Kitchen. “[We’re] very humbled and happy for our staff who are very dedicated to our customers and our business and deserve the recognition.”
Lee adds that investment in team training and product information as well as a customer focused culture has helped the store achieve top ratings.
The survey also revealed how consumers are using their kitchens with 66 per cent of participants cooking more meals at home than they used to. More than 85 per cent of these respondents choose to cook at home to make healthier meals and close to 70 per cent did so because of financial reasons.
“It looks like people are exploring their own kitchens more and are looking for the equipment to do it,” says Rebecca Logan, manager at Canstar Blue. “They are aware of the financial and nutritional benefits of preparing their own food, and are typically enjoying the experience.”
Survey respondents had purchased an item from a specialist retailer in the last three months. Six hundred and forty-two people participated.
